Don Marti
Sun 17 Apr 2005 08:33:52 PM PDT
60 percent?
Only "60 percent of those who outsource parts of the customer-facing process will have to deal with customer defections"? Sounds low. Just in case, keep The Art of Turboing bookmarked.
Sun 17 Apr 2005 08:33:52 PM PDT
Only "60 percent of those who outsource parts of the customer-facing process will have to deal with customer defections"? Sounds low. Just in case, keep The Art of Turboing bookmarked.