[linux-elitists] eMail from web apps

Andy Bennett andyjpb at ashurst.eu.org
Tue Oct 8 14:09:51 PDT 2013

Hi Elitists,

I'm currently writing a web app for online collaboration
(https://www.knodium.com/ ) and I hoped to solicit your opinions on how
and what eMail we should send to users that choose to supply us with
their eMail address.

What's good or bad about eMails you receive as part of a web app that
you use (for example, eMails from Facebook or Twitter)?

What do you expect from a "welcome eMail"? How about a notification eMail?

Should mails be "on brand" or should they appear to come from a person,
even if that person isn't real?

I guess by "on brand" I mean colourful HTML with images like Twitter or
LinkedIn and by "personal" I mean text/plain and text/html parts where
the text/html part is the kind that an MUA might generate.

I hope that this is not too off topic for this list but I figured that
people here might not only have some strong opinions on the topic but
might be able to offer some actual insights that "normal" people might
be oblivious to.


-- andyjpb at ashurst.eu.org

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