[linux-elitists] Bank of America doesn't want our business?
Sun Dec 2 19:49:49 PST 2001
begin Karsten M. Self quotation of Sun, Dec 02, 2001 at 06:41:22PM -0800:
> Take a look at The Cluetrain Manifesto. Companies are facing customer
> feedback in ways they've never had to deal with before, many still don't
> get it. Contrast my own story with Don Marti's: cracked display,
> called, was given a FedEx number, pickup at the door, delivery of a
> repaired unit (new display -- actually, likely new case with old guts),
> two days later. The actual repair turnaround was < 8 hours. I haven't
> seen my laptop since Nov 2.
Same old obviously worn laptop, but either a new LCD screen or an
absolutely perfect cleaning job.
Of course I am the Media so I probably get special treatment...
Don Marti What do we want? Free Dmitry! When do we want it? Now!
firstname.lastname@example.org Free the web, burn all GIFs.
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